Shipping policy

Delivery

Delivery costs are non-refundable for any reason. While we will do our best to accommodate any delivery requirements and dates, louisvictoria.co.uk cannot guarantee that these requests or requirements will be met. Special requirements and any delivery restrictions should be stated at the checkout in the notes section or you should inform members of staff at louisvictoria.co.uk as soon as you place your order. In the unlikely event of damage being caused to your property by the delivery team, louisvictoria.co.uk will not accept responsibility for any damages or expenses.

Please note that drivers can only deliver to your house or flat’s front door unless you have selected the assembly option. Please measure the stairways correctly, in case the bed cannot get through the stairways the driver will not accept the return of the bed/mattress.

We shall not be liable for any loss, economic loss of profit or otherwise, arising directly or indirectly from any delay in the delivery of the goods.

If you are unable to accept the delivery, please inform us within 1 hour of the dispatch email/text being sent to you. If you are unable to receive the delivery on the day without informing us beforehand, there will be a charge of £60 for redelivery to your address.

Please note that adverse weather conditions may delay your delivery.

Fitting

The fitting service offered on our website includes taking the bed to a room of your choice and assembling the bed. This does not include dismantling any of your current beds or taking away the old bed or the packaging of the new bed.

For your house, please measure the stairways and doors correctly, in case the bed cannot get through the stairways the driver will not accept the return of the bed/mattress.